At Wood Burner, we strive to deliver your order safely, promptly, and affordably. Please review the following details to ensure a smooth shipping experience.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment authorization. During peak seasons (e.g., winter holidays), processing may extend to 5 business days. You will receive an order confirmation email once your purchase is received and a shipment notification when your package leaves our warehouse.
Shipping Methods & Transit Times
We offer multiple shipping options based on product size, weight, and destination:
- Small Items (accessories, tools)
- Standard Ground (UPS/FedEx): 3–7 business days
- Expedited 2-Day Air: 2 business days
- Next-Day Air: 1 business day
- Large Items (stoves, fireplace inserts, mantels)
- LTL Freight (curbside delivery): 5–10 business days
- LTL Freight with Liftgate: 5–10 business days
- White-Glove Delivery (inside placement & debris removal): 7–14 business days
Transit times are estimates and begin once your order ships. Delays may occur due to carrier volume, weather, or customs processing.
Shipping Rates & Free Shipping
Shipping charges are calculated at checkout based on the total weight, dimensions, and shipping method selected. We offer free standard ground shipping on all domestic orders over $1,500 for small items only. Large items are excluded from free shipping due to freight costs; however, volume discounts may apply—please contact us for a customized freight quote.
Liftgate, Inside Delivery, and White-Glove Services
- Liftgate Service: Required when there is no loading dock or forklift. A liftgate truck will lower the pallet to ground level.
- Inside Delivery: Carrier will bring the pallet into your garage or ground-floor entryway.
- White-Glove Service: Includes inside delivery, uncrating, placement in the room of choice, removal of packing materials, and basic assembly.
Additional service fees vary by location and order size; fees will be displayed at checkout or provided upon request.
International Shipping
We currently ship to the United States and Canada only. For all other international destinations, please contact info@woodburner.net with your full shipping address and the items you wish to purchase. We will provide a freight or courier quote based on destination, duties, and taxes.
Shipping Restrictions
- P.O. boxes and APO/FPO addresses are accepted for small items via UPS/FedEx but not for freight shipments.
- Certain oversized or hazardous materials (e.g., propane tanks, gel fuel) may require special handling or are ineligible for standard shipping. We will notify you if your order contains restricted items and discuss alternative delivery options.
Tracking Your Order
Once your order ships, you will receive an email containing your carrier’s tracking number and a link. You can also view shipping status in your account dashboard under “Order History.” If you do not receive tracking information within 4 business days of order placement, please contact support.
Damaged or Lost Shipments
Inspect all deliveries upon receipt and note any visible damage on the carrier’s delivery receipt. If you discover concealed damage, contact us within 5 business days at info@woodburner.net. We will coordinate with the carrier to file a claim and arrange repair or replacement.
Shipping Delays & Force Majeure
Wood Burner is not responsible for delays caused by carriers, natural disasters, labor disputes, customs clearance, or other events beyond our control. We will, however, work diligently to keep you informed and find alternative solutions when possible.
Contact Us
For shipping questions, quotes, or special requests, reach out to our logistics team:
Email: info@woodburner.net